Find quick and easy answers to your FAQ below. Can’t find an answer? Send us an email @firstname.lastname@example.org.
- Are your products all natural?
Yes! Our products are made with only premium all natural and organic oils, extracts, herbs and flowers.
- You use Bees Wax in some of your products, will that cause build up?
No! Our product are guaranteed to be build-up free. Also, real beeswax does not cause build up unless you go way overboard. Our loc butters are made with primarily vegetable oils using a minute amount of beeswax to solidify the butters and seal moisture into your dreadlocks/ locs.
- Can I get your products in stores?
Yes! Our products are sold in some stores across the US, Europe, The Caribbean, Australia and Japan. To find out if a store is near you please click here. You can also find our products on Amazon and Etsy.com.
- Can I return a product?
Due to the nature of our products we do not accept returns. If you are having an issue with your order or product please send us an email to email@example.com so that we can help you ASAP.
- I have questions about dreadlock / loc maintainance etc. Can you help me?
Sure! You can find us on Facebook, Instagram and also as a Facebook Private Group. You can ask us questions or ask questions within our locked community.
- How long does it take for me to receive my order?
We process most orders within 24-72 hours. Depending on your location and method of shipment you may receive your order within 2-14 days.
US Orders via Priority Mail – 3-5 days US Orders via Basic Mail – 5-10 days
International Orders – 7-21 days depending on location
- How do I track my order?
To receive a tracking number for your order please send us an email to firstname.lastname@example.org.