Find quick and easy answers to your FAQ below.  Can’t find an answer?  Send us an email @info@lockologyforlocs.com.

 

  • Are your products all natural?
    Yes!  Our products are made with only premium all natural and organic oils, extracts, herbs and flowers.
  • You use Bees Wax in some of your products, will that cause build up?
    No! Our product are guaranteed to be build-up free.  Also, real beeswax does not cause build up unless you go way overboard.  Our loc butters are made with primarily vegetable oils using a minute amount of beeswax to solidify the butters and seal moisture into your dreadlocks/ locs.
  • Can I get your products in stores?
    Yes!  Our products are sold in some stores across the US, Europe, The Caribbean, Australia and Japan.  To find out if a store is near you please click here.  You can also find our products on Amazon and Etsy.com.
  • Can I return a product?
    Due to the nature of our products we do not accept returns.  If you are having an issue with your order or product please send us an email to info@lockologyforlocs.com so that we can help you ASAP.
  • I have questions about dreadlock / loc maintainance etc.  Can you help me?
    Sure!  You can find us on Facebook, Instagram and also as a Facebook Private Group.  You can ask us questions or ask questions within our locked community.
  • How long does it take for me to receive my order?
    We process most orders within 24-72 hours.  Depending on your location and method of shipment you may receive your order within 2-14 days.
    US Orders via Priority Mail – 3-5 days US Orders via Basic Mail – 5-10 days
    International Orders – 7-21 days depending on location
  • How do I track my order?
    To receive a tracking number for your order please send us an email to info@lockologyforlocs.com.